Refunds Policy

Refunds Policy

30-Day Free Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of delivery for a full refund. Returns are free — there are no restocking fees and no return shipping costs charged to you.

Return Conditions

To be eligible for a refund, items must be returned in their original condition — unused, unwashed, and undamaged — with all original packaging, tags, and accessories included. Items that have been used, altered, or damaged after delivery may not qualify for a full refund.

How to Start a Return

To request a return, email us at celestabillie55771@outlook.com with your order number and the reason for your return. We will reply with the return instructions and everything you need to send your item back. Please do not ship anything back before receiving our return instructions.

Return Shipping

Return shipping is free of charge. We will provide you with the return instructions and cover the cost of sending the item back to us.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the funds to your account.

Exchanges

If you would prefer a different item instead of a refund, let us know when you contact us and we will arrange an exchange wherever possible, subject to availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery with your order number and photos of the item. We will arrange a replacement or a full refund at no cost to you, and you will not need to return the item in most cases.

Late or Missing Refunds

If you have been notified that your refund was issued but you do not see it in your account, please check with your bank or card issuer first, as processing times vary. If the refund still does not appear, contact us at celestabillie55771@outlook.com and we will investigate for you.

Contact Us

For any questions about returns or refunds, please reach out to us at celestabillie55771@outlook.com.